Pros and Cons of Virtual Phones

Thanks to virtual phone services, business today has an expanding set of tools for communicating with, and providing services for, business and residential customers. These new tools for enhanced engagement are enabled and augmented by the robust abilities of VoIP. Mobile devices in conjunction with social media are creating new channels for marketing communications. VoIP, traditionally offering more and costing less, is helping fuel the growth in UC (unified communications) spending, as the business market for VoIP and virtual phone solutions rapidly grows. Of course, there are other things to to consider when thinking about going with IP telephony. Some of the risks are that the systems are not completely secure and vulnerable to viruses or hacking. Cloud services also have the propensity to go offline. Case and point, the Amazon cloud on Christmas. On the plus side, there are features such as toll free business phone numbers, VoIP apps, as well as the ability to hold virtual meetings.